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How SMS boosts customer experience—
and revenue—for
Shopify merchants
If you’re a Shopify merchant looking to boost your customer experience and revenue,
SMS offers an intimate, owned channel with direct access to your customers. No longer
a “nice to have,” SMS is a must-have channel that seamlessly integrates with the rest of your marketing tech stack to improve customer loyalty, maximize ROI, and reduce churn.
Attentive’s new SMS Playbook for Shopify merchants explores everything you need to know about choosing an SMS provider and launching your new revenue-driving engine. Beyond expert tips on growing your subscriber list and personalizing text messages,
this guide breaks down how you can strategically integrate SMS to act as a force multiplier across your existing tech stack.
Respond to customers via SMS and drive revenue
Attentive’s integration with Gorgias, a leading all-in-one help desk for Shopify merchants, provides a great experience by enabling support teams to answer customer requests via text message.
70% of
consumers
Nearly a third of subscribers
say they want customer support via SMS, and another 24% say they’d consider it.
(31%) who receive replies from brands to their SMS messages spend more than those who don’t.
Consumers stay on one device and have conversations in real time. In turn, brands build trust—making it easy for customers to take action—and drive repeat purchases.
Boost sales by answering questions quickly
Reduce customer wait time by responding via SMS
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See it in action
Through the Attentive and Gorgias integration, Wren + Glory—an e-commerce brand that creates hand-painted clothing—increased purchase volume by 230% year-over-year, with onsite conversion rates growing 32% over the same time period.
“Our customers are really happy with our fast resolutions. Gorgias and Attentive help us answer questions quickly without having to wait for an email. I typically complete well over 150 communications per week. It’s great for us and our customers, and definitely benefits
our sales process.”
Kristin Yoo
, Customer Service Representative
Strategic integrations are just one example of how SMS marketing can impact your business and add value for your customers. Download Attentive’s SMS playbook for Shopify merchants and learn more, including:
- How to quickly and compliantly build a list of subscribers
- Best practices to personalize your text messages and smart automations to scale
those personalized experiences - The reports you need to understand how your SMS channel is performing
See Attentive in action
Request a time to chat and learn how to drive more digital revenue with personalized mobile messaging.
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How SMS boosts customer experience—and revenue—for Shopify merchants
Why leave customers sitting on hold when you can help them instantly over text? Seventy percent of consumers say they want customer support via SMS, and another 24% say they’d consider it, according to Attentive’s 2021 SMS Marketing Consumer
Trends Report.
Attentive, the most comprehensive text message marketing solution, and Gorgias, a leading all-in-one help desk for Shopify merchants, have set the bar. Their recent integration can improve customer experiences and increase revenue for retail and e-commerce brands by enabling support teams to answer customer requests sent via text message. By quickly responding to inquiries, brands see less opt-outs and more revenue.
If you’re a Shopify merchant using help desk software like Gorgias, Attentive’s Shopify Playbook provides the insights you need to leverage SMS to boost your customer experience.
Respond to customers via SMS and drive revenue
Attentive’s integration with Gorgias, a leading all-in-one help desk for Shopify merchants, provides a great experience by enabling support teams to answer customer requests via text message.
70% of consumers
say they want customer support via SMS, and another 24% say they’d consider it.
Nearly a third of subscribers
(31%) who receive replies from
brands to their SMS messages spend more than those who don’t.
Boost sales by answering questions quickly
Consumers stay on one device and have conversations in
real time. In turn, brands build trust—making it easy for customers to take action—and drive repeat purchases.
Reduce customer wait time by responding via SMS
See it in action
Through the Attentive and Gorgias integration, Wren + Glory—an e-commerce brand that creates hand-painted clothing—increased purchase volume by 230% year-over-year, with onsite conversion rates growing 32% over the same time period.
“Our customers are really happy with our fast resolutions. Gorgias and Attentive help us answer questions quickly without having to wait for an email. I typically complete well over 150 communications per week. It’s great for us and our customers, and definitely benefits our sales process.”
Kristin Yoo
Customer Service Representative
Strategic integrations are just one example of how SMS marketing can impact your business and add value for your customers. Download Attentive’s SMS playbook
for Shopify merchants and learn more, including:
How to quickly and compliantly build a list of subscribers
See Attentive in action
Request a time to chat and learn
how to drive more digital revenue with personalized mobile messaging.
Best practices to personalize your text messages and smart automations to scale those personalized experiences
The reports you need to understand how your SMS channel is performing